📦 Shipping & Returns Policy

Welcome to Nimbus Gift Shop! We’re committed to delivering unique, high-quality products straight to your door — even if it takes a little longer than you're used to. Here’s everything you need to know about our shipping process and return policy.

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🌍 SHIPPING INFORMATION

Order Processing

• Processing Time: All orders are processed within 1-5 business days.

• Please note: During peak periods (e.g. holidays, new product drops), processing times may take slightly longer.

Estimated Delivery Times

Because we ship directly from our trusted global suppliers via AliExpress using AutoDS, delivery times can vary depending on your location.

These are estimated timeframes. External factors like customs delays, weather, and local holidays can impact delivery.

Tracking Your Order

• Every order comes with a tracking number, emailed once the product ships.

• It may take a few days for tracking to update after the order is shipped. If your tracking hasn’t updated after 7 days, contact us at [yourstore@email.com].

Split Shipments

To get your products to you faster, items in your order may be shipped separately depending on availability and warehouse location. You’ll receive tracking information for each shipment.

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❗DELAYS & LOST PACKAGES

We do our best to keep things moving, but sometimes shipping carriers experience delays. If your order hasn't arrived within 45 business days, please contact us for a free replacement or full refund.

We are not responsible for delays caused by:

• Customs clearance procedures

• Incorrect or incomplete shipping addresses

• Natural disasters or shipping carrier disruptions

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🔁 RETURNS & EXCHANGES

Return Eligibility

We offer a 14-day return window starting from the day your item is marked as delivered. To be eligible:

• Items must be unused, unwashed, and in original packaging

• Proof of purchase or order number is required

• Return shipping costs are the responsibility of the customer (unless item is damaged or incorrect)

Non-Returnable Items

• Custom-made or personalized items

• Intimate apparel (for hygiene reasons)

• Sale or clearance items marked "Final Sale"

Damaged or Incorrect Items

Received the wrong item or something damaged? We’ll fix it — fast. Please email [yourstore@email.com] within 7 days of delivery with:

• Your order number

• Clear photos of the item

• A short description of the issue

We'll offer you a replacement or a full refund, whichever you prefer.

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💸 REFUNDS

Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved:

• Refunds are processed to your original payment method within 3–7 business days.

• Shipping fees are non-refundable (except in cases of store error).

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📬 CONTACT US

For any questions, concerns, or help with your order, don’t hesitate to reach out: Email: nimbusshop305@gmail.com
Instagram DM: @nimbusgiftshop
Response Time: 24–48 hours on business days

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Thank you for supporting a small business!

We’re proud to deliver cool, creative finds — even if they take a little longer to reach you. Your patience keeps our store running and helps us offer free and affordable shipping worldwide.